Does Amazon Owe You Money?
How To Get Reimbursed, Without Losing Your Hair.
Did you know that 99% of all Sellers are owed money from Amazon! The FBA reimbursement process can be a nightmare for many Sellers. But if ignored, can leave thousands of dollars sitting in Amazon’s bank account that is rightfully yours. If you’re a $3m Seller, that could be close to $50k. And if you’re an 8 figure seller under the right conditions, that’s close to 6 figures Amazon could owe you!
How Does Amazon Owe Me Money?
As an FBA Seller you pay for the right for Amazon to handle your logistics - tasks such as storage and shipping, accepting and refunding buyer returns. They also handle other logistical nightmares on your behalf, like damaged stock, wrong item returned and more. But of course, Amazon is a bohemouth and errors occur in the process of getting that money back to you. When those errors occur - like, refunded items that have not been reimbursed to you, you’re eligible to open a case and claim that reimbursement.
And there are many things you can claim for including:
INBOUND SHIPMENTS: Cancelled Shipments, Receiving Discrepancy, Damaged by Carrier
LOST ITEMS: Lost in Transit, Lost in the Warehouse, Unfair Reimbursements
DAMAGED ITEMS: Damaged in Warehouse, Disposed by Amazon, Unfair Reimbursements
CUSTOMER RETURNS: Refunded by not Returned, Over-refunded, Wrong Item Refunded, Chargeback not Refunded
OVERAGES & DISCREPANCIES: Removal Orders, Overcharged Orders, Incorrect Weights & Dimensions
If you incur a loss as part of the Fulfillment by Amazon (FBA) program, you will be reimbursed.
But Getting That Money Can Be a Time-Sucking Nightmare
It would be nice to think that all those reimbursements automatically end up in your bank account. But sadly, this is not the case. While some will, most won’t. In fact, around 99% of all Sellers are owed money. To collect your reimbursements, you have to go digging.
The first thing you need to do is study Amazon’s claims process and realize that each claim type requires a different process.
The next thing to do is go through your Amazon Inventory Report. This 25+ column monster contains a mixture of information you need for reconciliation, and some things you don’t. Once you’ve downloaded and studied your report, it’s time to reconcile this report with your own sales and stock records to spot those items that are due for reimbursement.
How long does that take?
If you’ve got one ASIN and know what you’re doing, it’s a fairly quick process - maybe just one open case. But for Sellers like this, their $100k in reimbursements started with hundreds of open support cases. Each case needing to be filed correctly, with the correct documentation. We all know how much fun it is work through one support case, let alone hundreds!
But the process doesn’t just end there. If there are any discrepancies between your records and Amazon’s, you will need to go through a dispute process to find the agreed amount. And if you didn’t realize that Amazon considers the median price that OTHER sellers are selling the same item in their reimbursement calculations (amongst other factors) then you could end up raising disputes that you may never win. Perhaps never really fully understanding how reimbursements work in its totality.
And once you’ve got all your ducks in a row, it’s time to start opening multiple cases to get all the different reimbursements.
A Robust Auditing Process Is One Way To Stay On Top
Just like a regular store who undertakes a weekly stocktake. It’s a good idea for Amazon Sellers to do regular audits against Amazon’s data to identify your reimbursement opportunities in real time. This is a level of administrative fun that no Seller really wants to do, but is essential if you want to a) get your reimbursements and b) not end up with 112 open cases as you try and “bulk-claim”
But There Is Actually A Way To Claim Reimbursements While You Sleep!
Enter, the Auditing Partner. You may have already seen them online. These are companies, powered by auditing software that are able to find out how much Amazon owes you in reimbursements and then deal with those hundreds of open cases on your behalf.
This means you can claw back profits without having to do the grunt work. While your auditing partner opens support cases and collects reimbursements, you as a Seller can focus on new sales and researching your next money-making ASIN.
But with so many companies offering this service, who should you choose?
Would You Rather Pay Someone 25% … or Less?
Most companies charge a 25% fee to recover your money. But Recovery, by Sellers Arena think that’s too high!
Aaron and the team at Sellers Arena (PPC experts) now offer a great recovery service with a lower % fee than most recovery specialists. And there’s no money to pay until you have all your reimbursements in your bank account. You are never out of pocket while the team works on your behalf. The entire process is handled by a case manager, nothing is automated - so your claims are always of the highest quality with the correct documentation, and meet TOS. The team is a Verified Amazon Partner, so you’re in safe hands.
The process is also transparent. You have access to your own dashboard that you can login to at any time and see the progress of your cases. You’ll see which money has been recovered so far, and which cases are still open. It takes only 3-5 business days for a refund to be processed once the case is opened, then 5 days for the money to appear in your account once payment is initiated.
How Much Money Does Amazon Owe You? FREE AUDIT
The team at Sellers Arena are offering a FREE AUDIT right now. A no obligation way for you to see which reimbursements are owed to you from Amazon. Simply click this link and you’ll be directed to a page for you to see how much Amazon owes you. Just click the button on their page and fill in the sign up form. This secure platform will allow you to see all your reimbursements.
And then, if you want the team at Sellers Arena to collect that money for you - you can!
The audit is no obligation, free of charge and only takes a few minutes.
I was lucky enough to have Aaron show me a $3million Seller they were working on (no confidential client details were shared, ,just numbers). At the time of writing he showed me $28,537.48 had been claimed from 87 cases. The 17 open cases still be finalized will bring this client another $20,223.95 GRAND TOTAL = $48,761.43. This client won’t need to pay the team until all the money is in their bank.
If it seems too easy, it is. That’s just the nature of Done For You Services. You work hard, now it’s time to get your money back.
