Client Terms of Service

Thank you for booking your listing with me (Stacey Hancock, Amazon Copy Warrior). The following are a list of terms of my service.

Bookings, Fees, and Payment

  • Fees are stated on my website. You may have been quoted a different fee based on your project description. Fees are subject to change and will be updated on the website if and when they happen.

  • 50% Deposit is required to hold your booking space. Failure to pay deposit within 48 hours means your space is available to be given to the next person on the waiting list.

  • 50% is due on immediate completion of the work. I will email your deliverables along with your final invoice link for the balance.

  • If you don’t get your product details to me in time, and/or you don’t notify me of such things and your writing date passes without confirmation of your job going ahead or otherwise, you will forfeit your 50% deposit. This is called a “no-show” fee.

  • All payments are via paypal or (either paypal balance or credit card). Bank wire transfers are also suitable.

  • Discounts are at my discretion and are awarded on various jobs that may double up on things like copy and KW research.

Product Briefing

  • All clients must submit the relevant product brief in full: https://www.amazonsaleswarrior.com/productbrief

  • Make sure all information is 100% correct. Any incorrect information that I need to rewrite may incur an editing fee.

My Role.

  • Copywriter: Title, Bullet Points, Description on Amazon. Email Sequences, and other text as listed on my site - mobile optimized, SEO optimized and sales optimized. My job is to create marketing communications (copywriting), that gives you the greatest possible chance at indexing fast, converting your traffic into paid customers and contribute to ranking.

  • KW Researcher: I study your market to find optimized keywords. I also provide these keywords to you in a spreadsheet.

  • In-Listing SEO Specialist: "In-Listing" refers to the placement of Keywords and Long Tail Keywords (AKA Key Phrases). It does NOT refer to ranking (ranking is a combination of sales velocity, customer satisfaction, and indexing).

  • A+ Content Designer: I create visually appealing, sales-making A+ Content and send this to you as ready-to-load modules for Amazon.

Your Responsibility vs My Responsibility

  • If I have made a mistake - I will fix it free of charge.

    • If you make a mistake on the product brief or if you change product details after I have written your listing, I will fix it, but there will be an editing fee of $50.

  • My responsibility is to create a product description that gives you the best chance possible of being indexed fast, clicked and convert.

    • Your responsibility includes product quality, pricing, and PPC. These also contribute to indexing, clicks and conversions.

  • My responsibility is to CREATE a product description.

    • Your responsibility is to know how to load it and use your own Seller Central Account.

Editing Rules and Re-Writes

You are responsible for sending me the correct information.

FREE Editing.

  1. If information changed from a supplier.

  2. If something has gone over word count and I need to fix it.

  3. If I've written something wrong.

  4. If Amazon rejects certain words that neither of us were aware of. Please note, you must be able to show me what was flagged.

  5. If you're not comfortable with the way I worded a few things. (edits must be able to take less than 10 minutes to complete to be eligible for free editing.

Chargeable Editing. $100 per hour. Minimum charge $50 (for under an hour). Total rewrite $500.

  1. If you sent me incorrect information and I have to edit the listing because of it.

  2. If you sent me incomplete information and then you send me more information after I have written the listing

  3. If you "change your mind" about anything we have already discussed and agreed on.

  4. If you want to A/B test different copy

  5. If you want a total rewrite

Editing To Discuss With Me First For A Quote

  1. If you have run the listing for at least 14 days and the editing is for re-optimization. Let’s talk first to see if this a rewrite or something quick.

  2. If you're not getting any sales, and want me to rewrite the listing, you need to prove that the copywriting is at fault.

  3. If you believe I should waive any rewrite or editing fees, please provide a clear argument and I will of course, consider it.

Communications

Office Hours

  • I live in New Zealand and I am 6-18 hours ahead of you. Nothing is so urgent it can’t wait until I arrive at my office.

  • I don’t work weekends. If you message me on a Friday, I will respond first thing Monday Morning.

  • I always attempt to reply to your enquiry within 48 hours.